Refund Policy

This No Refund Policy governs all services provided by Vriyox (“we,” “our,” or “us”), a sole proprietorship owned and operated by Sonu Prajapati, based in Noida, Uttar Pradesh, India (Trademark Application No. 7394984), through https://vriyox.com. By purchasing, subscribing to, or availing any of our services, you acknowledge that you have read, understood, and agreed to this policy.

1. No Refunds on Services Rendered

Due to the nature of digital marketing, advertising, eCommerce services, data analysis, consulting, and strategy-based work, all payments made to Vriyox are non-refundable. Once a service has been initiated, allocated, or delivered, no refunds, chargebacks, or reversals will be issued, except where Vriyox has not commenced the agreed service after payment, or where a refund is otherwise required under applicable Indian law.

2. Advance & Service Fees

All fees paid to Vriyox are treated as advance service fees for the allocation of time, resources, tools, expertise, and operational costs. Once payment is made, it confirms the client’s intent to proceed, and therefore, refunds are not applicable.

3. Digital & Intangible Services

Vriyox provides intangible, customized, and non-returnable services, including but not limited to:

  • Digital Marketing & Advertising Management
  • eCommerce Consulting & Optimization
  • Data Analysis, Reporting & Dashboards
  • Business Insights & Strategy
  • Website Development
  • Campaign Setup, Audits, and Research

Since these services cannot be undone or returned, refunds are strictly not permitted.

4. Performance & Results

Vriyox does not guarantee specific results such as sales, revenue, ROAS, leads, or growth metrics. Dissatisfaction arising from performance outcomes, market conditions, ad platform behavior, or business results does not qualify for a refund.

5. Client-Initiated Cancellations

If a client chooses to discontinue or cancel services after payment:

  • No refund will be issued for any unused, ongoing, or partially delivered services.
  • Any work completed or in progress will remain billable and payable.

6. Delays & External Factors

Vriyox shall not be held responsible for delays or disruptions caused by:

  • Third-party platforms (Google, Meta, Shopify, Amazon, etc.)
  • Platform policy or algorithm changes
  • Account restrictions, suspensions, or downtime
  • Client-side delays, approvals, or non-cooperation

Such situations do not entitle the client to a refund.

7. Payment Disputes & Chargebacks

Initiating a chargeback, payment dispute, or reversal without valid justification shall be considered a breach of this policy. Vriyox reserves the right to suspend services and take appropriate action to recover dues.

8. Exceptional Circumstances

Refunds are not applicable even in exceptional cases, including but not limited to:

  • Change of business plans
  • Budget constraints
  • Internal management decisions
  • Misunderstanding of service scope (once clarified)

9. Policy Updates

Vriyox reserves the right to modify or update this No Refund Policy at any time without prior notice. The updated version shall be effective immediately upon publication on the website.

10. Governing Law & Jurisdiction

This No Refund Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.

11. Contact Information

For any questions regarding this policy, please contact: refund@vriyox.com